Above and Beyond Care
I want to applaud two of your personnel for the "above and beyond" care that I received from them. My nurse and physical therapist truly went above and beyond in taking care of me.
I had my left knee replaced in April. After rehab care... I entered your home care system on Monday, April 13, 2009. At that time, I was on Coumadin therapy. I was assigned a temporary nurse on Monday, April 20. She found my clotting time to be evaluated and returned the next day. By the time she arrived the next day, I was nauseated, had severe chills, and my blood pressure was dangerously high. She called my Internist and explained the situation to him. I was placed on Lisinopril and Promethazine. The nurse returned every day that week.
When my physical therapist arrived for her scheduled appointment on Wednesday, April 22, I was still sick. My nausea was very strong and she checked by blood pressure, oxygen content, and consulted with my nurse when she arrived.
I would like to commend both of these ladies who took such good care of me during this time. I live alone and, while I have a good neighbor who picked up prescriptions for me and a daughter who lives across the lake but works during the day, I can only imagine what the progress of my illness would have been without these two ladies. It is ironic that this should have happened while I was under the care of Advanced Home Care, as my surgeon had recommended another agency for home care. I insisted that I remain with Advanced Home Care and am glad that I did.
It is my understanding that you have a special recognition program for your personnel who perform exceptionally. It is my opinion that these two deserve such recognition. I sincerely thank you for the care I received in your program and hope that if I should need your services again, they will be available.
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