Quality Management Program
Advanced Home Care uses a variety of tools and processes to monitor many different indicators measuring the quality of the care that we provide.
Every month, patient satisfaction surveys are mailed to random sample of our customers, asking them to assess the level of service they have received through Advanced Home Care. Patients return the completed surveys using the provided self-addressed, pre-stamped envelope, and all surveys are reviewed. We address any concerns raised and continually strive to improve our level of service. In addition, patient outcomes and program outcomes are reported regularly to our Board of Directors and Medical Advisory Committee.
